Refund Policy

Refund & Return Policy

Gadget Time BD

At Gadget Time BD, customer satisfaction is our top priority. We are committed to delivering genuine gadgets and ensuring a seamless shopping experience. Please read our refund and return policy carefully before making a purchase.

1. Return Eligibility

We accept returns under the following conditions:

  • The product is physically damaged upon delivery
  • The product is defective or not functioning properly
  • You received the wrong product
  • The product has missing parts or accessories

To be eligible for a return:

  • The request must be made within 3 days of receiving the product
  • The item must be unused and in original condition
  • The product must be returned with original packaging, box, manuals, warranty card, and invoice

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Products damaged due to customer misuse
  • Products without original packaging
  • Discounted or clearance sale items
  • Software, digital products, or activated warranty items

3. Refund Process

Once we receive and inspect the returned product:

  • If approved, your refund will be processed within 7–10 working days
  • Refunds will be issued via the original payment method (bKash/Nagad/Bank/Card)
  • For Cash on Delivery (COD), refund will be sent via mobile banking

Please note: Delivery charges are non-refundable unless the error was from our side.

4. Replacement Policy

If you prefer a replacement instead of a refund:

  • Replacement will be processed after product verification
  • If the same product is unavailable, you may choose another item of equal value

5. Cancellation Policy

  • Orders can be canceled before shipment confirmation
  • Once shipped, cancellation will not be accepted

6. How to Request a Return

To request a return:

  1. Contact our customer support team
  2. Provide order number and issue details
  3. Share clear photos or videos of the product