Shipping & Returns Policy

adget Time BD

At Gadget Time BD, we are committed to delivering your gadgets safely, quickly, and efficiently. Please review our Shipping & Returns Policy before placing an order.

🚚 Shipping Policy

1. Order Processing Time

  • Orders are processed within 1–2 working days after confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.

2. Delivery Time

  • Inside Dhaka: 1–3 working days
  • Outside Dhaka: 2–5 working days
  • Remote areas may require additional time.

Delivery timelines may vary depending on courier operations and external circumstances.

3. Shipping Charges

  • Shipping charges are calculated based on delivery location.
  • Free shipping may apply during promotional campaigns.
  • Additional charges may apply for remote areas.

4. Order Tracking

Once your order is shipped, you will receive confirmation via SMS or phone call. Tracking information will be shared if available.

5. Delivery Conditions

  • Customers must provide accurate delivery information.
  • The recipient must check the product condition at the time of delivery (especially for fragile gadgets).
  • Gadget Time BD is not responsible for delays caused by courier services or unforeseen events.

🔁 Returns Policy

1. Return Eligibility

You may request a return if:

  • The product is damaged during delivery
  • You received the wrong item
  • The product is defective

Return requests must be made within 3 days of receiving the product.

2. Return Conditions

To qualify for return:

  • The product must be unused
  • Original box, accessories, manuals, and invoice must be included
  • The product must not show signs of physical damage caused by the customer

3. Return Process

  1. Contact our customer support team
  2. Provide order number and issue details
  3. Share clear photos or videos as proof
  4. Wait for return approval and instructions

Unauthorized returns will not be accepted.

4. Refund & Replacement

  • After inspection, approved returns will be processed within 7–10 working days
  • Refund will be issued via original payment method
  • Customers may request replacement if stock is available

Delivery charges are non-refundable unless the mistake was from our side.

5. Non-Returnable Items

  • Products damaged due to misuse
  • Discounted or clearance items
  • Opened or used accessories (unless defective)
  • Digital or activated products